You know someone with emotional intelligence when you meet them. They seem in control of their thoughts and emotions and great at understanding how others are feeling. Here's some good news. This set of skills is called emotional intelligence and it's something that can be learned, practiced, and improved.
Emotional intelligence is the ability to use self awareness to make decisions. Along with this comes the skills to understand the thoughts and feeling of others. Danny Goleman, who first wrote about EQ in the mid nineties outlined several key skills.
1. Self-awareness: Knowledge of one’s internal states, preferences, resources, and intuitions
2. Self-regulation: Management of one’s internal states, impulses, and resources
3. Motivation: Emotional tendencies that guide or facilitate reaching goals
4. Empathy: Awareness of others’ feelings, needs, and concerns
5. Social skills: Adeptness at inducing desirable responses in others
Developing these skills will lead to a higher EQ which means stronger conflict resolution skills, resiliency, empathy, and positive relationships with others.